Refund Policy

Refund Policy

Thank you for shopping with Encounter Mall! We collaborate with various trusted brands to offer you a diverse range of quality products.

Please note that returns and exchanges are subject to the return policy of the brand responsible for the item(s) you purchased. You can find detailed information in the “Shipping and Returns” section of the product page for your purchase. If the brand’s return policy is not outlined on the product page, Encounter Mall provides a hassle-free, no-cost, 30-day return policy.

Items marked as “sale” or those discounted by brands are considered final sale and are not eligible for return.

How to Process a Return/Exchange:

To initiate a return, you must process it through Encounter Mall. If your order qualifies for a return, please click here to begin the process.

For any inquiries or further assistance, feel free to contact us at support@encountermall.com.

Thank you for choosing Encounter Mall and supporting ethical and quality shopping!